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Date: 03 Sep 2006 19:29:39
From: Saul Cohen
Subject: Autostar Suite Astronomer Edition software AZ/EQ series
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I just bought a Meade 60AZ-AD refracting telescope. When I attempt to
install the Autostar Suite Astronomer Edition software AZ/EQ series that
came with the telescope, I get this error message: d:\GSC\N0000\001.GSC
Cannot open file. (D is the source drive for the software disk.)
I created a Meade "ticket" and submitted it properly (August 23), but Meade
hasn't answered.
Can anyone offer me any help? Is Meade always this bad regarding customer
service?
Thanks
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Date: 04 Sep 2006 14:09:23
From: Chris L Peterson
Subject: Re: Autostar Suite Astronomer Edition software AZ/EQ series
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On Sun, 3 Sep 2006 19:29:39 -0600, "Saul Cohen" <sjcohen@cableone.net >
wrote:
>I just bought a Meade 60AZ-AD refracting telescope. When I attempt to
>install the Autostar Suite Astronomer Edition software AZ/EQ series that
>came with the telescope, I get this error message: d:\GSC\N0000\001.GSC
>Cannot open file. (D is the source drive for the software disk.)
>
>I created a Meade "ticket" and submitted it properly (August 23), but Meade
>hasn't answered.
>
>Can anyone offer me any help? Is Meade always this bad regarding customer
>service?
The few times I've dealt with Meade tech support the results have been
satisfactory.
Your problem appears to simply be a bad CD. Maybe you can just call them
for a new one, or even get a replacement from the same place you bought
the scope.
You could try copying the CD onto your hard drive. If there are only a
few unreadable files, and they are all in the GSC folder, you can
download the GSC data to fill in the gaps.
_________________________________________________
Chris L Peterson
Cloudbait Observatory
http://www.cloudbait.com
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Date: 04 Sep 2006 06:46:30
From: RMOLLISE
Subject: Re: Autostar Suite Astronomer Edition software AZ/EQ series
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Saul Cohen wrote:
> I just bought a Meade 60AZ-AD refracting telescope. When I attempt to
> install the Autostar Suite Astronomer Edition software AZ/EQ series that
> came with the telescope, I get this error message: d:\GSC\N0000\001.GSC
> Cannot open file. (D is the source drive for the software disk.)
>
Hi:
Nothing occurs to me right off the bat. Can the PC read the CD? I mean
does it mount, can you look at the disk with My Computer?
Anyway, the best place to get a quick answer is at the Yahoogroups
Autostarsuite group:
<http://groups.yahoo.com/group/autostarsuite >
Peace,
Rod Mollise
Author of:
Choosing and Using a Schmidt Cassegrain Telescope
and
The Urban Astronomer's Guide
<http://skywatch.brainiac.com/astroland >
The Annual SCT User Imaging Contest is Underway!
<http://www.rothritter.com/contest/2006/ >
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Date: 10 Sep 2006 13:34:50
From: Saul Cohen
Subject: Re: Autostar Suite Astronomer Edition software AZ/EQ series
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I want to thank everyone who took the time to respond and try to help me.
Meade promised to send me a new CD.
"Saul Cohen" <sjcohen@cableone.net > wrote in message
news:12fn0e9k9u9v90b@corp.supernews.com...
>I just bought a Meade 60AZ-AD refracting telescope. When I attempt to
> install the Autostar Suite Astronomer Edition software AZ/EQ series that
> came with the telescope, I get this error message: d:\GSC\N0000\001.GSC
> Cannot open file. (D is the source drive for the software disk.)
>
> I created a Meade "ticket" and submitted it properly (August 23), but
> Meade
> hasn't answered.
>
> Can anyone offer me any help? Is Meade always this bad regarding customer
> service?
>
> Thanks
>
>
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